Frequently Asked Questions
Q1: What kinds of devices do you carry?
We offer new, certified pre-owned and gently-used smartphones and tablets from leading brands, as well as accessories (chargers, cases, cables) that meet our quality standards.
Q2: How do you grade the condition of pre-owned devices?
Each device undergoes an inspection covering functionality (battery, screen, cameras, connectivity) and appearance (scratches, dents, signs of wear). We then provide a clear grade (e.g., Excellent / Very Good / Good / Fair) and include detailed notes so you know exactly what to expect.
Q3: Do you offer trade-in or buy-back for my old device?
Yes – you can trade in or sell your existing device to us. We’ll assess its condition and offer a fair value. You can then apply that towards your next purchase. This helps you upgrade more affordably and contributes to our sustainability mission.
Q4: What warranty or return policy do you have?
We offer a warranty on certified pre-owned devices (for example: 90 days or more — adjust as per your policy) and provide a clear return window (e.g., 14 days) if the device doesn’t meet the described condition. (Tailor to your actual policy.)
Q5: How quickly will I receive my device and how is shipping handled?
Once payment is cleared, we aim to ship devices within 24–48 hours. Shipping times depend on your region and service selected. We provide tracking information so you can monitor progress. If there are any delays or questions, our support team is just a message away.
Q6: What if my device arrives damaged, or doesn’t work as expected?
Contact us immediately. We’ll review the issue, guide you through diagnostics or return process, and ensure resolution (repair, replacement or refund) in line with our warranty & returns policy.
Q7: Can I buy in bulk for business or reselling purposes?
Absolutely. We work with individuals and businesses who need multiple devices (for employees, clients or inventory). Please reach out to our wholesale/partner team for bulk pricing, logistics and customised support.
Q8: How do you contribute to sustainability or environmental initiatives?
We strongly encourage device trade-ins and refurbishment to extend device lifecycles. Devices that no longer meet our resale standard are responsibly recycled. Our aim is to reduce electronic waste and promote circular mobile usage.
